Refund policy

Last updated: September 28, 2026

Every Riverline Supply Co. piece is printed on demand and made to order just for you. Because we don't hold pre-made inventory, our return and refund policy works a little differently than a traditional retail store. Please read it before you order.

Order cancellations

Orders can be cancelled or changed only before production begins. Contact us within 12 hours of ordering at shop@riverlinesupplyco.com with your order number; changes and cancellations are not guaranteed once production has started.

Returns and exchanges

Because each item is made to order, we do not accept returns or exchanges for incorrect size selection, color preference, or change of mind. Please check the size chart on each product page before ordering. Our pieces are unisex sizing; the product descriptions include guidance for women's fit.

Damaged, defective, or incorrect items

If your item arrives damaged, has a printing defect or misprint, or is not the item you ordered, we'll make it right with a free replacement or a full refund.

Email shop@riverlinesupplyco.com within 30 days of delivery.
Include your order number and clear photos of the item, the issue, and the shipping label.
Please do not send items back unless we ask you to. In most cases, you do not need to return the item.

Minor variations in print placement (about 1 inch) and slight differences in color between screens and the finished garment are normal for made-to-order apparel and are not considered defects.

Lost, stolen, or undeliverable packages

If tracking shows your package as delivered but you can't find it, please check with neighbors and your local carrier first, then contact us within 30 days of the delivery date and we'll help you file a claim.
If a package is lost in transit before delivery, contact us and we'll send a replacement or issue a refund.
Orders returned to us because of an incorrect or incomplete shipping address entered at checkout can be reshipped at the customer's cost. We are not able to refund these orders.

Care and wear

Damage caused by improper care (for example, high-heat drying, bleach, or ironing directly on the print) or by normal wear is not covered. We recommend washing inside out in cold water and tumble drying on low or hanging to dry.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5 to 10 business days for the refund to appear. Original shipping charges are refunded only when the issue was our error.